LFAI Academy
Operated by LFAI Academy Sdn Bhd
Effective date: 17 June 2026
Last updated: 17 June 2026
1. Introduction and Acceptance
These Terms of Use (“Terms”) form a legally binding agreement between you and LFAI Academy Sdn Bhd, a company incorporated in Malaysia (“LFAI Academy”, “we”, “us”, or “our”), governing your access to and use of our website, learning platform, online and in-person programmes, community channels, and related services (collectively, the “Services”).
Please read these Terms carefully. By creating an account, enrolling in a programme, accessing the website, participating in our community channels, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.
If you accept these Terms on behalf of an organisation — for example, when enrolling a team or engaging us for corporate or government training — you represent that you have the authority to bind that organisation, and references to “you” include that organisation.
2. Definitions
- “Content” means all courses, videos, written materials, assessments, templates, slides, recordings, and other learning resources made available through the Services.
- “Programme” means any course, live cohort, masterclass, workshop, webinar, bootcamp, corporate training, executive briefing, team-building experience, or other learning experience offered by LFAI Academy, whether online, in person, or blended.
- “Credential” means any attendance certificate, competency certificate, digital badge, or other proof of completion or achievement issued through the Services.
- “Instructor” means a trainer or practitioner-instructor engaged by LFAI Academy to develop or deliver Content under our closed instructor model.
- “User Content” means any material you submit, upload, or post through the Services, including assessment submissions, discussion posts, reviews, comments, and messages in community channels.
- “Community Channels” means the messaging and event channels we operate or host, including Telegram and WhatsApp groups and event listings.
- “Materials” means the platform interfaces, graphics, design, software, code, and all other elements of the Services other than Content and User Content.
References to “including” mean “including without limitation.”
3. Eligibility
You must be at least 18 years of age, or the age of majority in your jurisdiction, to create an account and enrol in paid Programmes. By agreeing to these Terms, you represent and warrant that: (a) you meet the age requirement; (b) you have not previously been suspended or removed from the Services; and (c) your registration and use of the Services comply with all applicable laws and regulations. Programmes are designed for working professionals and are not directed at children.
4. Accounts and Registration
To access most features of the Services, you must register for an account and provide accurate, current, and complete information, which you agree to keep up to date. You are responsible for choosing and safeguarding your password and for all activity that occurs under your account.
Accounts are personal to you. You may not share, sell, transfer, or otherwise make your account or access credentials available to any other person, and access to a Programme is licensed to a single named learner unless you hold a team or enterprise licence that expressly permits multiple users. We may suspend or terminate accounts that we reasonably believe have been shared.
If you believe your account is no longer secure, notify us immediately at support@lfaiacademy.com.
5. Description of Services
LFAI Academy provides practical, non-technical AI education to professionals, leaders, and organisations across the Asia-Pacific region and beyond. The Services may include self-paced online courses; instructor-led live cohorts, masterclasses, workshops, and webinars; in-person corporate training, public workshops, executive briefings, team-building experiences, and certification bootcamps; blended programmes; Credentials issued on completion of eligible Programmes; and access to our Community Channels and events.
We may add, modify, suspend, or discontinue any part of the Services or any Programme at our discretion. Where a paid Programme you have enrolled in is materially changed or discontinued before delivery, your remedy is governed by Section 8 (Refunds and Cancellations).
6. Enrolment, Pricing, and Payment
Pricing. Programme prices are displayed at the point of enrolment in the currency indicated at checkout. We make reasonable efforts to keep published pricing accurate and may correct errors and change prices at any time; price changes do not affect Programmes you have already paid for.
Taxes. Prices are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or charges that apply to your purchase, which we will add where required.
Payment authorisation. Payments for online Programmes are processed through our third-party payment provider. By completing a purchase, you authorise us and our payment provider to charge the applicable amount, including applicable taxes, to your chosen payment method, and you authorise pre-authorisation checks to verify your payment method where necessary. We do not store full payment card details; payment processing is handled by the provider under its own terms and security standards.
Promotional offers. We may from time to time make promotional offers on different terms. Unless an offer is made to you, it does not apply to your enrolment or to these Terms.
Overdue amounts. We may suspend or terminate access to any Programme or account for which an amount is due but unpaid, and you remain responsible for amounts owed together with reasonable costs of recovery.
Corporate and government engagements may be governed by a separate written agreement, proposal, or statement of work. Where such an agreement conflicts with these Terms for that engagement, the separate agreement prevails for that engagement only.
7. HRD Corp Claimable and Accredited Programmes
Certain Programmes are designed to be HRD Corp claimable or to carry CPD points, microcredential pathways, or other recognition. Where a Programme is described as HRD Corp claimable, eligibility to claim is determined by HRD Corp and depends on the employer’s levy standing, registration, and compliance with HRD Corp’s requirements and procedures.
We will provide the documentation reasonably required to support a claim, but we do not guarantee that any claim, grant, tax incentive, or accreditation outcome will be approved, as these are decided by the relevant authority and not by LFAI Academy.
8. Refunds and Cancellations
Note for review: This adopts a non-refundable policy, consistent with the approach you asked to mirror. A blanket non-refundable policy can be sensitive under the Malaysian Consumer Protection Act 1999 and equivalent protections in other markets you serve, so please have a Malaysian practitioner confirm it is enforceable for consumer (as distinct from corporate) purchases.
All fees paid for Programmes are non-refundable, except where a refund is required by applicable law or is expressly stated otherwise in these Terms or in a separate written agreement. Before completing any purchase, you will have the opportunity to review the fees that apply.
On-demand courses, live cohorts, masterclasses, and workshops. Fees are non-refundable once paid. At our discretion, we may transfer your enrolment to a future cohort or to another learner.
In-person, corporate, and government Programmes. Cancellation, rescheduling, and any refund terms are set out in the applicable proposal, agreement, or statement of work, which prevails over this section for that engagement.
Cancellation by LFAI Academy. If we cancel a Programme before delivery, you may choose a full refund of the fees you paid for that Programme or a transfer to an equivalent Programme.
Free Programmes and free foundational courses are provided at no cost and are not subject to refund. For any billing query, contact support@lfaiacademy.com.
9. Licence and Restrictions
Subject to your ongoing compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Content and the Services for your own professional learning and development.
You may not, and may not attempt to, and may not assist or permit any person to:
- reproduce, distribute, publicly display, publicly perform, or create derivative works from the Content or Materials, except as expressly permitted;
- record, screen-capture, or download (other than where a download function is expressly provided) any session, recording, or Content;
- simultaneously stream or re-broadcast any live session through any third-party platform;
- sell, resell, license, rent, lease, sublicense, or commercially exploit any Content, Materials, or Credential;
- modify, interfere with, or circumvent any feature of the Services, including security or access-control mechanisms;
- decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of the Services;
- collect or harvest data about other users, or use automated means to access the Services without our consent; or
- use the Content or Materials to train, develop, or improve any machine learning or artificial intelligence model.
10. Intellectual Property
Ownership of the platform. The Services and the Materials — including the interfaces, design, software, code, and all other elements of the platform other than Content and User Content — are owned by or licensed to LFAI Academy and are protected by intellectual property and other laws. Except as expressly granted in these Terms, we reserve all rights.
Course Content. LFAI Academy operates a closed instructor model. You acknowledge that the relevant Instructors own all rights, title, and interest in the Content they create or deliver — including text, images, videos, audio, slides, assessments, and other materials (the “Course Content”) — and that LFAI Academy is authorised to make that Course Content available to you. The Course Content is provided to you only under the limited licence in Section 9. You agree not to share, distribute, or provide access to any Course Content, or to any password or link enabling access to it, to any third party. Unauthorised sharing or distribution of Course Content is both a breach of these Terms and an infringement of the relevant Instructor’s copyright, and may result in suspension of your account and legal action by LFAI Academy or the Instructor. Course Content reflects the views and work of the Instructor who created it, and the Instructor is responsible for its accuracy.
Trademarks. The LFAI Academy name, logo, and marks are trademarks of LFAI Academy. Other product and service names appearing in the Services may be the trademarks of their respective owners. You may not use any of these marks without prior written consent, or in any manner that disparages the owner or damages goodwill in the marks.
11. User Content
You retain ownership of any User Content you submit. By submitting User Content, you grant LFAI Academy a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, adapt for formatting, and otherwise use that User Content for the purpose of operating, delivering, promoting, and improving the Services. Where you post User Content visible to other users (for example, in cohort discussions or Community Channels), you also grant those users a non-exclusive licence to access and use it as enabled by the Services.
You represent and warrant that you own or have the necessary rights to your User Content, that it does not infringe any third-party right or violate any law, and that it is not unlawful, defamatory, harassing, obscene, hateful, or otherwise objectionable.
We are not obliged to monitor User Content and are not responsible for it, but we may review, remove, edit, or disable any User Content that we consider, in our reasonable judgement, to breach these Terms or to be otherwise objectionable, at any time and without notice.
12. Feedback
If you provide ideas, suggestions, or feedback about the Services or Programmes (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that Feedback for any purpose, including improving and developing the Services, without obligation of attribution or compensation to you.
13. Credentials and Certification
Credentials confirm participation in, or completion of, a Programme and, where assessed, achievement of the relevant standard. They are issued to a named individual based on that individual’s own participation and performance.
You agree not to misrepresent, alter, or forge any Credential. We may verify, withhold, or revoke a Credential obtained through misrepresentation, academic dishonesty, or breach of these Terms. Credentials reflect completion of our Programmes and do not, by themselves, constitute a licence, professional registration, or statutory qualification unless expressly stated as part of an accredited or microcredential pathway.
14. Acceptable Use and Prohibited Conduct
The Services are professional learning environments. When using the Services, you agree not to:
- use the Services for any unlawful purpose or in breach of any applicable law or regulation;
- harass, threaten, demean, defame, or discriminate against any person;
- infringe or misappropriate any third party’s intellectual property or other rights;
- make unauthorised recordings or screen captures of any Content or session, or re-broadcast any live session;
- upload or distribute viruses or other harmful code, or otherwise interfere with the operation of the Services;
- make unsolicited offers or advertisements to other users, or collect personal information about other users without consent;
- impersonate any person or entity, or misrepresent your affiliation; or
- attempt to gain unauthorised access to the Services, other accounts, or related systems.
15. Community Channels
Our Community Channels (including Telegram and WhatsApp groups) are extensions of the Services and are subject to Sections 11 and 14. You are responsible for your conduct and contributions there. We may moderate, remove content from, suspend, or remove you from any Community Channel for conduct that breaches these Terms, without refund where the breach is serious.
16. Communications
By using the Services, you consent to receive electronic communications from us, including operational messages about your account, enrolments, and Programmes, sent by email and, where you provide a mobile number, by SMS or messaging platforms such as WhatsApp. You agree that electronic communications satisfy any legal requirement that a communication be in writing.
We may also send you marketing communications about our Programmes and, where relevant, those of partners. You may opt out of marketing communications at any time using the unsubscribe link or by contacting support@lfaiacademy.com. Opting out of operational communications may affect our ability to deliver the Services to you. Standard carrier message and data rates may apply to text messages.
17. Third-Party Tools, Services, and Links
The Services reference, integrate with, or link to third-party platforms and tools — for example, AI tools used in Programmes, payment processing, credential issuance, event hosting, and messaging platforms. Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the content, availability, or practices of third parties.
18. Intellectual Property Infringement — Notice and Takedown
We respect intellectual property rights and expect users to do the same. If you believe that Content or User Content available through the Services infringes your copyright or other rights, please send a written notice to support@lfaiacademy.com including: (a) your contact details; (b) identification of the work you claim has been infringed; (c) identification of the material you claim is infringing and its location in the Services; (d) a statement that you have a good-faith belief that the use is not authorised by the rights holder or the law; and (e) a statement that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf.
We will review valid notices and may remove or disable access to the relevant material. We may suspend or terminate the accounts of users who repeatedly infringe the rights of others.
19. No Professional Advice
Programmes and Content are provided for general educational purposes only. They do not constitute legal, financial, tax, regulatory, or other professional advice and are not a substitute for advice from a qualified professional. Decisions you make in reliance on the Content are your own responsibility.
20. Disclaimers
To the maximum extent permitted by law, the Services, Materials, and Content are provided “as is” and “as available”. We disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any particular learning, career, business, or financial outcome will result from participation in a Programme. Nothing in this section excludes any warranty or right that cannot be excluded under applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, LFAI Academy and its directors, employees, Instructors, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of, or inability to use, the Services, whether based in contract, tort, statute, or any other theory.
To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Services or any Programme will not exceed the amount you paid to us for the Programme giving rise to the claim in the twelve (12) months preceding the event giving rise to liability.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
22. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless LFAI Academy and its directors, employees, Instructors, and partners from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services or Content, or your violation of any law or third-party right.
23. Suspension and Termination
You may stop using the Services and close your account at any time by contacting support@lfaiacademy.com. We may suspend or terminate your access to the Services or any Programme if you breach these Terms, fail to pay applicable fees, or use the Services in a way that may cause harm to us, other learners, or third parties.
On termination, your right to access the Content ceases, you must stop using the Services, and any amounts due before termination remain payable. Provisions that by their nature should survive — including Sections 9 to 14 and 18 to 26 — will survive termination.
24. Modification of the Services
We may modify or discontinue the Services, or any feature of them, temporarily or permanently. We will not be liable for any modification, suspension, or discontinuation, subject to your remedies under Section 8 for paid Programmes you have enrolled in.
25. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date shows when the latest version took effect. We will give reasonable notice of material changes through the Services or by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. Disputes are governed by the version of these Terms in effect when the dispute arose.
26. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Malaysia. Subject to any mandatory consumer-protection rights you have in your own jurisdiction, you and LFAI Academy submit to the exclusive jurisdiction of the courts of Malaysia for any dispute arising out of or in connection with these Terms or the Services.
27. General
These Terms, together with the Privacy Policy and any agreement expressly incorporated by reference, are the entire agreement between you and LFAI Academy regarding the Services. You may not assign your rights under these Terms without our prior written consent; we may assign these Terms in connection with a reorganisation, merger, or sale. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full effect. Our failure to enforce any provision is not a waiver of it. Section headings are for convenience only. We are not obliged to provide support except as published from time to time. We are not liable for any failure or delay caused by events beyond our reasonable control.
28. Contact
For any questions about these Terms, please contact:
LFAI Academy Sdn Bhd
Email: support@lfaiacademy.com
Website: https://www.lfaiacademy.com
This document is a template prepared to support the LFAI Academy website and does not constitute legal advice. We recommend that a qualified Malaysian legal practitioner review and finalise these Terms before publication, particularly the refund, intellectual property, liability, and dispute-resolution provisions.
